Support

Search the knowledgebase first!

Your question may already be answered in the Knowledgebase, search for your solution there or in the FAQ.

Design Guides

Lithonia has prepared several design guides for flood lighting and sports lighting. You can view Lithonia's design guides and other resources here, or go directly to the Flood Lighting or Sports Lighting guides.

Email Support

If you have a question or issue to report, please contact the Visual Support Center by email at support@Visual-3D.com

  • Please indicate whether you are using Visual Basic Edition, Professional Edition, or Lumen Method Tool.
  • Indicate your operating system - Windows 2000, XP,Vista or Windows 7.
  • Attach any relevant files including the Visual file (VSL) and related photometric files.
  • If you are using a Design Tool, indicate what browser you are using ie IE8 or Firefox

Call Technical Support

The Visual Support Center can be contacted toll free at 1-800-279-8043. Technical Support is available Monday thru Thursday 7:30am to 5:30pm and Friday 8:00am to 12:00pm Eastern Standard Time.