Software
Download the latest Visual programs.

Documentation
User's guides and tutorials.

Design Guides
Find "typical" drawings for floodlighting, industrial, school and sports projects.

Photometrics
Download all of Acuity Brands products' photometric files.



Training Videos
Watch and listen to training videos.

Training Sessions
Register for upcoming Visual Professional Edition training course.





FAQ
Where you will find answers to commonly asked questions.
 
Search
Search on FAQs, known issues and how to use Visual.

Technical Articles
Read about technical information.

Contact Us
Call or e-mail us your Visual question.
Select from the following options to contact the Visual Support Center. The Visual Support Center is committed to providing technical support in a timely manner, you will be assisted by an individual with a comprehensive knowledge of the Visual lighting design software.

Email Technical Support
If you have a question or issue to report, please contact the Visual Support Center by email at support@Visual-3D.com

  • Please indicate whether you are using Visual Basic Edition, Professional Edition, or Lumen Method Tool.

  • Indicate your operating system - Windows 2000, XP, or Vista.

  • Attach any relevant files including the Visual file (VSL) and related photometric files.
Call Technical Support
The Visual Support Center can be contacted toll free at 1-800-279-8043. Technical Support is available Monday thru Thursday 7:30am to 5:30pm and Friday 8:00am to 12:00pm Eastern Standard Time.

Comments
The Visual Support Center is interested in your suggestions. Any comments/suggestions related to the Visual Lighting Design Software and Visual Internet site will help us to improve our products and customer service.